FAQs

• Why does this program exist?

  We value customer feedback about our products, and so do our other customers. The ALL-STAR AMBASSADORS program allows our most trusted reviewers to provide honest and unbiased feedback regarding our new or existing products.

• How do I become a member?

  Membership is granted to ALL-STAR AMBASSADORS on an invitation-only basis. We seek customers who enjoy sharing their opinions and sentiments about the products they use. Thus, ALL-STAR AMBASSADORS Members are selected based on criteria such as their affinity to Hamilton Beach, involvement in one of Hamilton Beach's trusted digital communities, and our current membership capacity.

• Are there any requirements to become an ALL-STAR AMBASSADORS member?

  Yes. You must be 18 years of age to participate and must live in the contiguous United States (Excluding Alaska, Hawaii or Puerto Rico). Shipments to P.O. Boxes are not permitted. A full street mailing address is required. Hamilton Beach employees or their family members are not eligible. Review the program’s Terms of Use for more information.

• As a member, do I have to write reviews to stay in the ALL-STAR AMBASSADORS Program?

  Yes. Authentic reviews are very important in helping shoppers make a buying decision and one of the goals of this program is to generate more reviews. Therefore, members are expected to review all of the free products they receive to retain their ALL-STAR AMBASSADOR status.

• Do members have to write positive reviews to participate?

  No. We expect our members to write unbiased, honest and authentic reviews. All ALL-STAR AMBASSADOR reviews will be posted on the product's detail page unedited, regardless of whether they are favorable or not provided they follow Hamilton Beach's Review Writing Guidelines.

• ALL-STAR AMBASSADORS Review Writing Guidelines

  We want to publish your review, so please:

  • Keep your review focused on the product.
  • Avoid writing about customer service - contact us instead if you have issues requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.
  • Carefully follow any instructions on the product review submission itself.
• Do ALL-STAR AMBASSADORS Members get paid for writing reviews?

  No. Members are not paid to participate in the program or to write reviews. There is no pressure or expectation to write positive reviews, and negative reviews do not affect membership in the program.

• Are reviews collected through the ALL-STAR AMBASSADORS Program labeled differently online?

  Yes. To ensure authenticity, any review gathered through this program is labeled when it is displayed . In order to comply with advertising laws, we will also insert a disclaimer explaining that ALL-STAR AMBASSADOR reviews are provided based on a free sample of the product provided to the reviewer.