Customer Replenishment Planner

Department: Operations

Customer Replenishment Planner

At Hamilton Beach Brands, Inc., a leading designer, marketer and distributor of small household and commercial appliances, our culture is one of hard work, ethical behavior and teamwork.  We roll up our sleeves and work hard to create products that have been pleasing customers for over 100 years.  We offer a comprehensive compensation and benefits package which includes health, dental and vision insurances, along with 401(k),  paid vacation, a paid charitable day off to share your talents with the non-profit of your choice, “summer hours” which is a great opportunity for long weekends all summer long, a quarterly subsidy to help cover the costs associated with staying fit, standing desks, the ability to purchase our products at a discounted cost, employee recognition, team building activities, a casual dress code, and flexible hours just to name a few of the advantages of working for this dynamic company.

We are seeking qualified candidates for a Customer Replenishment Planner opportunity at our Corporate Headquarters in Glen Allen, Virginia.  The Customer Replenishment Planner will contribute to the success of company operations through accurate and efficient management of order entries, and effective customer service.

Basic Responsibilities of the Position Include:

 The Customer Replenishment Planners at Hamilton Beach Brands are the front line of our business-to-business customer service team.  As such, they are responsible for:

  • Creating and modifying sales orders in our ERP system
  • Determining stock availability by analyzing planned and projected inventory levels in comparison to customers’ forecasts
  • Supporting customers’ purchasing personnel and Hamilton Beach sales representatives by answering questions and resolving order issues
  • Communicating with our distribution centers to ensure proper shipment routing
  • Working within customers’ web portals to communicate regarding order status and review operational performance metrics
  • Researching EDI raw data to resolve customer order issues
  • Reviewing and implementing customer vendor guides for shipment compliance

Basic Requirements:

Demonstrated ability to work in a fast-paced environment and provide exceptional business-to-business customer service; bachelor’s degree in supply chain management, business or analytics is desirable

  • The ability to work independently as well as part of a team
  • Exceptional organizational, interpersonal and communication skills (both written and verbal)
  • Proven computer literacy with MS Office products
  • Experience with ERP applications is preferred
  • Knowledge of order processing and logistics processes for a consumer products company is a plus

Our employees enjoy working in a tobacco-free and drug-free environment.  We do not consider candidates who use tobacco products.  Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce.  We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit

If you are interested and qualified for this role, please apply HERE



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